Returns & Refund Policy

RETURN POLICY

Last updated March 28, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at nellyscoffeebreak@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the item, order #, and mail your return to the following address:

Nelly's Coffee Break Shop

Attn: Returns

RMA #

Urb. Monte Brisas  

Street H No. H26  

Fajardo, Puerto Rico 00738  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned: open coffee bean bags (standard, expresso or whole bean)  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

        Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

7875121812 

nellyscoffeebreak@gmail.com 

This return policy was created using Termly’s Return and Refund Policy Generator.